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Matt I. from Pacific Beach wrote:

7/30/2011

I cannot even begin to tell you just how awesome these people are!

So here's my story: I bought a bike in Irvine and I brought my friend with me to test ride it and check it out for me.  This is my first bike and I don't have a license yet, so my buddy rode it back to San Diego for me.  When we hit Oceanside, he needed gas so he got off and hit up a gas station.  While leaving the gas station, he started to hear a noise, and then, the front brake pads completely fell off the bike!

Now, this happened at about 630PM on a Saturday, so I had no idea how we were going to do anything about it.  He was comfortable with riding the bike down Coast Highway in hopes of finding a bike shop.  We came across Power Performance Perfection and pulled in.  The signs on the building said that they were open until 6PM on Saturdays, and here it is, about 645PM.  My buddy went in and talked to the lovely lady about what happened and she said that even though they have been closed for a while, there was no way they could let us leave like that.

She went and got Ronnie, the owner, and he took a look at the bike.  They scrambled for a while trying to find the proper pads, and after a lot of digging in the attic, Ronnie was able to find pads for my bike and installed them.

As if they weren't awesome enough to fix my bike a good hour and a half after they had closed, they then only charged me for the labor and not the parts.  It's so refreshing to know that there's quality people out there like that, especially when it comes to vehicle maintenance.  Even though I live just outside PB and they're in Oceanside, they just got themselves a client for life!

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